Outage Alerts

Name: Local TV Channels Down – April 12, 2018 (11:00 AM)

Description: Office building down causing all local TV channels to go down

Affected: All local TV channels

ETA:

Resolved: 4/12/18 @ 12:02 PM

Updates:

  • 4/12/18 @ 11:40 PM We are working with a tech to resolve the local issue to bring all channels back up

Name: Traverse Mountain Outage – March 21, 2018 (12:22 PM)

Description: Switch down affecting small part of the Traverse Mountain network (different switch from 3/19/18)

Affected:

ETA:

Resolved: Issue resolved at 11:00 AM 3/21/18

Updates:

  • 3/21/18 @ 8:42 AM Switch confirmed down.  We are dispatching a technician to diagnose the issue.
  • 3/21/18 @ 9:00 AM Tech is en route
  • 3/21/18 @ 11:00 AM Switch replaced and services have been restored

Name: Traverse Mountain Outage – March 19, 2018 (12:22 PM)

Description: Switch down affecting small part of the Traverse Mountain network

Affected:

ETA: Full service restoration by 2:30 PM at the latest

Resolved: Services restored around 2:45 PM

Updates:

  • 3/19/18 @ 12:15 PM Switch confirmed down
  • 3/19/18 @ 12:36 PM Tech en route to replace switch
  • 3/19/18 @ 2:45 PM Confirmed services are restored

Name: Traverse Mountain Outage – March 5, 2018 (12:22 PM)

Description: Switch down affecting the Traverse Mountain network

Affected: 44 Traverse Mountain residents

ETA: 1:00 Dispatch

Resolved: 2:39 PM on 3/5/18 Switch Replaced

Updates:

  • 3/5/18 @ 12:22 PM – Technicians dispatched and will arrive around 1:00 PM
  • 3/5/18 @ 2:39 PM – Switch replaced and services are back up

Name: Utopia Brigham City Outage – February 7, 2018 (11:04 AM)

Description: Switch down that services Brigham City

Affected: All Brigham City residential customers

ETA: N/A

Resolved: 2/7/18 @ 12:14 PM

Updates:

  • 2/7/18 @ 11:04 AM – Utopia technicians are on their way.
  • 2/7/18 @ 12:14 PM – Services restored at 12:14 PM on February 7th

Name: Veracity Video Pixelation – February 6, 2018 (2:30 PM)

Description: Pixelation on a majority of TV channels

Affected: All IPTV video customers

ETA: N/A

Resolved: 2/6/18 @ 11:30 PM

Updates:

  • Circuit down affecting video quality
  • 2/6/18 @ 11:30 PM – Issue resolved

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